What our Customers say...
Storm Damage Testimonials
SERVPRO did a superior job! I woke at 5 a.m. Sunday to rain coming in 5 rooms of my home. I am getting new construction and my roof was torn off and not protected. I was frantic and these guys put me at ease and did a great job!
We had a leak in the ceiling during a tropical storm. SERVPRO came out immediately and dried us out. They were prompt, courteous, and professional. The manager who over saw all work; cleanup, tear out and restoration was available at all hours every day, answering all our questions, alleviating our concerns and stress. He is so kind, understanding, professional, and, a rarity these days, respectful! If not for the careful caring work they did with our cabinets and backsplash this job would have been a lot more discouraging and costly. And the smiles were also greatly appreciated! Thanks to all of you. You will always have our appreciation and recommendation. God bless you all.
I came home to a flood in my home after a thunderstorm, called SERVPRO and they came immediately to remove the water from 4 rooms in my home and set fans to dry the rooms. I was very impressed with their speed and knowledge about everything they did. They worked well as a team, friendly and polite. The flooring had to be replaced and the rooms needed a lot of restoration due to the damage. The office staff and work teams were great to work with. I am very satisfied with their work and my home looks great! I will definitely recommend SERVPRO to all I know. Thank you all for your great work, kindness, and tolerating me in my anxiousness.
From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Dee answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.
Our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean-up) is the day that I requested the bank transfer. I'm glad they let me work that way because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they get it and are great to work with.
When I bought flood insurance, I never thought that I would use it. I bought my house outside of a flood plain just so I would never have to use it. However, after the flood happened I am so thankful that I got it. But I was even more thankful that your company was there to make all my flood damage repairs seem easy. Thank you for being a great company that people can trust to do the job right the first time. Thank you SERVPRO.